BAKKA, Prabhu; D, Sujatha Susanna Kumari. Use of AI and ML enabled Chatbots in Banking Financial Services: A Bibliometric Analysis and Thematic Review Using SPAR-4-SLR. South India Journal of Social Sciences, [S. l.], v. 24, n. 5, p. 139–143, 2026. DOI: 10.62656/SIJSS.v24i5.2582. Disponível em: https://journal.sijss.com/index.php/home/article/view/2582. Acesso em: 30 oct. 2026.