Keywords
Ethical concerns
Human element in mediation
Online dispute resolution
Mediation Act, 2023
Access to justice
How to Cite
Abstract
Artificial Intelligence (AI) in mediation holds transformative potential to enhance the efficiency of the dispute resolution processes, however, it brings complex ethical concerns and inclusivity problems that could undermine fair and equal access to justice. This article investigates how AI’s algorithmic biases and diminished human empathy counteract principles of fairness and trust essential to mediation. In this context, it examines the digital divide that has adversely impacted the vulnerable groups, particularly within the diverse socio-legal settings like India. The analysis of India’s new Mediation Act, 2023, indicates legislative deficiencies in addressing the ethical concerns connected with AI’s application in mediation processes. It argues that AI should support, not supplant, human mediators, so that the essence of mediation is not compromised. It proposes a strong ethical framework and bias audits in connection with the application of AI in mediation, in keeping with the goals of inclusive justice (UN SDG 16).
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